Our Samsung WA422 washer ceased to work on June 22nd at 1:30 am. It just didn't want to turn on. we bought it MARCH! So it breaking on a Friday night only 91 days after delivery SUCKED BIG TIME!
Obviously, I didn't expect much to get done at the time, but I called the number for Samsung support and got a prompt to try their website to chat. I chatted! Of course they ask the idiot questions like "is it plugged in?" or "do you have power at the outlet?" but in a less condescending manner by sending a "troubleshooting" link that has all the dumb questions that need to ask to make sure your beef is legit.
Wasn't much of chat before he said that I needed to request a service call that will usually take 2 business days before being handled. I got to the request during the day and had the must unpleasant experience using the Samsung site. I got a prompt that thanked me for my request and that they'd send someone July 22, 2011! Yes, Samsung evidently has the ability to travel back in time to fix things that didn't yet exist!
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