annoyed with TRU/GE Capital Card

Last year, I used my Toys R Us credit card for a $.15 purchase and was unable to pay the balance unless I owed more that a dollar. I made a killer purchase with that $.15 that would have been about thirty bucks if I had paid cash without coupons and credit card promotions, so I wasn't bothered by paying more than my statement balance.

This year, my payment was due on December 25th! I somehow neglected to set up payment and realized I hadn't on the 24th around 8:30pm. I went to the webpage and did the prompts to pay for the balance in full only to get an ERROR message rather than a confirmation page. Went to look at my scheduled payments and payment history and neither listed the current month's payment, so I clicked on the pay tab again. The page said that I had already requested a payment today and I couldn't make another, though I could not verify that the payment was set up elsewhere. I tried to send a message through the contact feature and got yet a gain an error message saying the feature wasn't available.

Given the frustration I had with the webpage, I figured that calling the 1-800 number on the card would get me somewhere. It was all "computer" prompts and the balance was still that of my last statement. The odd thing was that the menu said that I would be charged $10 to get assistance regarding my payment, so I figured that I might as well pay my balance.

Well, looking at the credit card activity after the fact, my checking account was charged twice for the balance so GE Capital is now holding my money captive. I sent a message requesting my money refunded but no response has yet come. I feel like I did when CENLAR ILLEGALLY charged my escrow account for PMI and the run around their reps gave me, essentially telling me that I am a liar. Well, I got an apology from them that is worth framing, so GE Capital is mistaken if they think that can ignore me.