Roku 3

Long story short: WE LOVE ROKU 3! Read below for long story about our purchasing it.




We purchased from Best Buy Roku 3 over the weekend. Awkward sounding sentence, huh? Well, J had the notion to get Roku to use for our main TV, rather than having K's laptop in the living room. They just started watching Netflix upstairs a couple weeks ago, so I wasn't too pressed to get anything that cost $ until J had mentioned our Rewards Zone Certificate for $10. I still wasn't too pressed given I didn't want any extra charges on the card this cycle, but I defer to J because it makes life simpler.

There are a few models, and for what you get for the price Roku 3 seemed the best fit for our desires. After looking slightly around Best Buy, J asked for help and was told they were sold out. When we got home after making stops at Home Depot and Meijers, J went to see if the other store by us has it in stock. They didn't, but the store we're were at earlier indicated as much on the Best Buy website.

J called Best Buy to order since she didn't believe the computer since we're just there. Person on the phone somewhere else said that the store should have and that J could place an order and pick up that day. J did as much over the phone and used the RZ certificate.

Wouldn't you know it, Roku 3 wasn't in stock at the local store! The internet lied! J found out from an email that she received shortly after placing her order. The email said something to the effect that she should order Roku 3 online and have it shipped to the house.  J called and spoke with another person and was told her Rewards Zone would still work if she cancelled and re-ordered.

When J tried to re-order Roku 3, a funny thing occurred. The Rewards Zone Certificate number wasn't accepted. J called Best Buy for the third time, and was told that she'd have to wait for the Rewards Zone Certificate to be re-issued, most likely the next day. J was annoyed that she was misled earlier, so she asked to speak to a "manager."

Third person was rather defensive, but but wasn't with him that J had a problem. Regardless, J spoke to a manager who appeased J by telling her that an adjustment would be made when the order was processed, and that the manager would call J on Monday to ensure things were carried out.

On Monday, no one called. Best Buy emailed that the Roku 3 was being shipped and to expect it the 26th. My online card activity showed the original price for Roku 3 without the Rewards Zone adjustment as pending. The same pending occurred on Tuesday though all other purchases made over the weekend were processed.

Curious, I went to Best Buy's page to see if Roku 3 was in stock at our store, and IT WAS! So I was a bit annoyed that if we had waited until no later than Tuesday, we could have had Roku 3 and not fret about price adjustments.

On Wednesday which was the new statement period of my card, I couldn't find the "pending" charge, and didn't quite have access to my current statement, nor activity after my prior statement. I had feeling that an adjustment wasn't made and that the charge for ROKU 3 processed onto the statement I initially wanted to avoid. Around noon, my suspicions were presented as fact, so I went about calling Best Buy myself.

The conversation was awkward. I wasn't part of the exchanges that J had made on Saturday and was relaying info to the best of my understanding. The customer service rep thought that I was talking about "points" not being rewarded when I meant to say "Rewards Certificate." It wasn't obvious on her part waht I meant to say so I had to rephrase the jargon I was using. After we got on the same page, the rep was very kind and said that the adjustment could be made now that the payment completely processed.

About ten minutes after I spoke with the Best Buy rep, the door bell rang. Roku 3 arrived on the 24th, two whole days quicker than expected! J was home a little later and she had no trouble setting Roku 3 up and was very much delighted with the purchase regardless of the details depicted in the above paragraphs.