Not happy

Star Wars: The Clone Wars Magazine has made my list. Issue 11 hit newsstands April 3rd, but my 8 year old boy has yet to receive said issue. His mother called the customer service number four weeks ago, and was told to wait 7-10 business days since the issue was in process. I called two weeks ago and was told they were re-ordering the missing issue for us. I called today and was told that it takes 6 weeks for a missing issues to be delivered since the fulfillment company doesn't warehouse issues. Once they get a call about a missing issue, they PRINT a label and SEND the label by MAIL at the end of the WEEK to TITAN for them to pull and ship to us. What the heck? We got a FREE May/June LEGO CLUB MAGAZINE today, yet a re-issue for a paid subscription is going to arrive after the next issue. Not happy. Evidently, I have to look into Consumer Affairs and USPS to file my complains since BBB evidently can't do anything according the the Customer Service Rep with which I spoke.