First world problems strike again

We bought our house back in 2003. The house had a built-in microwave above the range. The microwave died last year. We bought a new microwave in September of 2019. That microwave decided to not work yesterday.

Seriously, so pissed. Why buy a microwave and expect it to only last 14 months? LG is a decent brand. I shouldn't have to buy extended warranty right? So, I really was beside myself. I checked on YouTube, and looked up what could be wrong with my microwave. Fuses. I checked all the fuses and switches, but they all seem to be right and able to run a current through them. 

I was up until 1:30 a.m. tinkering with the innards of my microwave. I woke up pissed after 3 hours of sleep.

What were my options? Number one: buy a new microwave? Number two: take microwave to a repairman? Number three: scream out and be angry at cloud?

I started to look for replacement parts. I could not find the parts listed in a reasonable way. I went to LG website. It was useless. I figured I might as well register my damn microwave. I looked for more part information but as I said it was useless.

I had resolved that I was going to take the microwave to a repair shop the next day after I took it out of the wall with the help of Jennifer. A funny thing happened. I saw that the contact info listed Twitter on the LG website. I'll be damned if I'm going to call a 1-800 number when I don't have a leg to stand on to get anything out of it, because I was 2 months beyond my one-year warranty. So, I went the Twitter route. 

Seriously what was I supposed to do, really? I went and direct messaged LG support the rhetorical question, "is it normal for your microwaves to cease working after 14 months?"

I said my peace and left it at that. I got a response and a request for a message within moments but I did not notice until an hour after the fact. I replied with my contact information and other elements of my device that cease to work. They replied with a question about whether or not I had electricity to the device. I replied yes. They asked for more information about my contact info and started a file on my problem.

They were polite. I replied with corresponding politeness. I had nothing to lose by talking with them, and I completely expected the old s o l response. But no one even said anything about my problem of having it break after two months beyond its warranty. I didn't highlight it either. It was the focus of my initial tweet. I knew it was after the warranty for I was pissed that it broke almost immediately after the warranty ended.

I had a fair amount of righteous indignation in me and I was about to do some vile tweeting on the internets, so that was my opening. I never got to go into the further tweeting. They said that they will send a technician to my home at no cost to me. Tomorrow morning they scheduled me an appointment. I got a call from the technician immediately. He asked a few questions and he says to me that he's going to have to order some parts and have them overnighted to him that to expect him probably after 10:30. He texted me a few hours later asking me if it was okay to come Thursday afternoon. I was not surprised seeing that overnighting parts within 12 hours of a complaint seemed a bit unheard of in my world of griping and such... I could handle waiting an extra day or two as long as someone is nice enough to do me the favor of telling me in advance.

I am reluctantly happy with LG. I am almost lost for words. Granted, I have yet to have the repairman come to my house... I am content to hold judgment as this situation progresses towards an improbable ending of perhaps good results.

I'm reminded of my dealings with Samsung a few years back. Our washing machine we bought back in 2013 died after 7 months it was under warranty so they fixed it, but after a year and some change it broke but I was able to fix it in a Dylan way, for I am Dylan by the way. After a few years of crappy crap crap the washing machine was recalled. It was not exactly fixed mind you but a technician came in address the matter. Unfortunately a couple years later, I found myself complaining that the recall never addressed the problem. Samsung responded to my complaints by offering me a full refund five years after my purchase. I essentially got 5 years of a washing machine for free, mind you it was annoyingly annoying most of those 5 years and I will never buy a Samsung appliance again.

Yes, I am turning into one of those people that complain about things not lasting longer than they used to. I have found that you never get anything if you don't ask for something, but if you ask for something don't be an a****** and expect something in return. The happy compromise is a Gamble of getting something for nothing except a little bit of time. Time is money, but nothing is more frustrating than to be abused by those you patron. The mantra, the customer is always right has caveats but in the grand scheme of things businesses cannot exist if the customer is angry and makes a lot of stink to scare off potential customers organically. Twitter is a tool for good if the threat of vindictiveness is a clear and present danger that can snowball into something more than a simple few bucks to nip the matter in the bud.

Note: I got a new phone and I like to do the voice to text feature so excuse my grammar and typos and other nonsensical compositions of words that probably resulted from my mumbling and such. Take care.